R & R Trikes Shipping Policies:

You can trust that your order will be quickly processed and safely delivered.  We can ship products anywhere in the continental United States using the shipping method of your choice.  When you place an order we will estimate delivery dates based upon the availability of your items, shipping method selected and your shipment destination.  Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.  Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options

STANDARD SHIPPING METHOD:

Mountain Top Furniture’s standard shipping method is via UPS (United Parcel Service). Standard shipping rates apply to locations within the contiguous U.S.  Must provide a valid street address at time of order, UPS does not deliver to P.O. Box or APO addresses. Customers will be notified with additional shipping charges for orders shipping outside of the contiguous United States.

Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the UPS driver's discretion. This could include the front porch, side door, back porch or garage area. If deliveries require special delivery instructions they must be noted at time of order.

SHIPPING TIMES:
 
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and should arrive with in a week.  However, a lot of our furniture is made as ordered and will take longer.  All shipping times given are estimates only and are subject to availability.  Please feel free to call or email with any questions you may have or for a more reliable estimation of when you should expect your order to arrive.

WHEN YOUR MERCHANDISE ARRIVES:

Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we can not file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.

FREIGHT DAMAGE: 


Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.